Shipping & Returns

Orders are packed within 1–2 business days. Standard delivery takes 4–7 business days across India; metro cities are usually faster and remote pin codes can take a little longer. You'll get a tracking link on WhatsApp as soon as your parcel leaves the studio.

Free shipping on all prepaid orders above ₹999. Below that, a flat ₹79 applies. Cash on delivery is available on eligible pin codes for orders under ₹3,000 with a ₹49 handling fee.

You can request an exchange within 7 days of delivery as long as the piece is unused and returned in its original packaging with the tag intact. Message us on WhatsApp with your order number and a photo, and we'll arrange a pickup where the courier serves your area.

If a piece arrives damaged or isn't what you ordered, tell us within 48 hours of delivery and we'll replace it or refund you in full. Approved refunds are issued to the original payment method within 5–7 business days of the item reaching us.

For hygiene reasons, earrings cannot be exchanged unless they arrive faulty. Customised or engraved pieces and items bought during a clearance sale are final sale.

Our gold-plated pieces carry a 6-month warranty against plating loss under normal wear. Follow the care instructions on each product page — last on, first off — and they'll last considerably longer.

Message us on WhatsApp during business hours or email demo@shopselo.com. We answer every message ourselves.